JOB DESCRIPTION
Implementation Specialist
TAG
Department: Operations
The Anything Group LLC is a full-service digital, marketing, software development and provision, branding, website development and reputation agency, with a full in-house production and filming studio. TAG performs Emotive Engagement and Connection Marketing services across the hospitality, luxury brands and products, fashion, retail and streamed media worlds.
Mission & Responsibilities
- Lead end-to-end client onboarding and implementation projects, ensuring a smooth and successful transition from sales to delivery.
- Coordinate project timelines, milestones and deliverables while managing multiple client implementations simultaneously.
- Act as the primary point of contact for clients throughout the implementation process, providing guidance, updates and proactive communication.
- Collaborate with Product, Engineering, Operations, Marketing, Sales and other cross-functional teams to ensure successful project execution.
- Gather client requirements and translate business needs into implementation plans and actionable tasks.
- Configure platforms, systems or services according to client requirements and business objectives.
- Coordinate system integrations, data migrations and technical dependencies when required.
- Conduct implementation testing, quality assurance and pre-launch validation to ensure successful deployments.
- Develop onboarding documentation, user guides and training materials to support client adoption.
- Deliver client training sessions and ensure users are confident using the implemented solution.
- Monitor post-launch performance, resolve implementation issues and facilitate a smooth transition to ongoing support or Customer Success teams.
- Identify opportunities to improve implementation processes, documentation and client onboarding experiences.
- Maintain accurate project documentation, implementation records and progress reports.
Personal & Professional Skills
- Hold a Bachelor's degree in Business Administration, Information Technology, Project Management or a related field (preferred).
- Have 2+ years of experience in Client Implementations, Customer Success, Project Management or SaaS onboarding.
- Demonstrate experience managing multiple client-facing projects simultaneously.
- Possess strong project management and organizational skills.
- Communicate fluently in English, both written and verbal.
- Demonstrate excellent client relationship management and stakeholder communication skills.
- Possess strong analytical thinking and problem-solving abilities.
- Be proactive, adaptable and capable of working independently in a fast-paced environment.
- Have experience using project management platforms such as Asana, ClickUp, Monday.com or Jira.
- Experience with CRM platforms such as HubSpot or Salesforce is considered an advantage.
- Experience implementing SaaS platforms, digital products, websites or technology solutions is considered a plus.
Core Skills
- Client Onboarding
- Implementation Management
- Project Coordination
- Customer Success
- Stakeholder Management
- Project Planning
- Platform Configuration
- System Integrations
- Quality Assurance
- Training & Enablement
- Asana
- ClickUp
- Monday.com
- Jira
- HubSpot
Working conditions & Benefits
- Full-time, working from 9am – 5pm PST Monday to Friday.
- Remote work
- 25 days of PTO per year.
- Internet, healthcare and gym monthly reimbursements.
- Christmas break (we close from Christmas to New Year’s).
- Birthday off (with gift included).
If you’re interested in working as a team and meet all the requirements, don’t hesitate to apply!